Make sure a mobile application or website functions properly before offering it as a commercial resource. Even the smallest defects or issues have the power to deter prospective customers and damage a company’s reputation. Inexperienced users could run into unique issues that impact on their experience of using the resource and, as a result, they are more likely to abandon this resource. Let’s take a look at the most typical difficulties that testers could run across.
Testing problems that undermine the success
Testers may face all of the issues conditionally divided into two large groups: those typical for any software and those related to the e-commerce sector.
Problems specific to any software
Software testing is a fairly complex process that requires a considerable knowledge base. This requires even more knowledge to test the e-Сommerce industry, since such resources mainly work with user payment data, collect and store personal data and have an endless number of pages and a large amount of traffic. It can be conditionally divided into three large stages: planning, work, and reporting. Inexperienced testers do not pay much attention to the planning stage or use template solutions for any task. It leads to the fact that the tester may not consider some e-commercial site features or not identify some vulnerabilities. In the future, this leads to the fact that these vulnerabilities are found by a hacker which can gain unauthorized access to a large amount of user data. But there is always the opportunity to consult with the best QA specialists in the eCommerce sphere – https://testfort.com/ecommerce-software-testing.
Miscalculation of time and budget is also a widespread problem. Each tester determines how much time is needed to complete the work during the planning phase. Payment is made for the number of hours worked, so it is necessary to agree on wages before starting cooperation immediately. If a tester wants to lower the price of his services, thereby retaining the client, he must reduce the number of hours he wants to spend on tasks. As a result, the tester may rush to overlook details, run preliminary tests, or fail to perform the necessary error analysis.
Another common problem is poor communication on the part of the participants in the process. Usually, not one but several programmers work on any project at once. Each of them is responsible for its stages; for example, one person performs testing using special tools, and the other reads the program code. In addition, specific questions may arise during the testing process, so it is necessary to contact the programmer who wrote the code or with the site owner.
After the testing has been completed, the tester gives a full report on the identified errors and recommendations for their elimination. If the programmers have problems, they can contact the tester for advice. If at least one of the above communication chains is broken, you should not count on a qualitative result.
Testing issues related to commercial factors
If you are the owner of an e-Commercial website, then it is better to give preference to techniques in dynamic testing that take into account the commercial components. This block of errors includes:
- Lack of knowledge related to the e-commercial component;
- Usability testing is inadequate;
- Performance testing not completed;
- Integration is segmental or does not cover all third-party systems.
It is worth remembering that an online store or any other commercial site has a different principle of operation and goals than a regular information portal, so testing should be treated differently. Lack of knowledge in this industry can lead to the fact that the tester may not pay attention to aspects that are important for an e-Commercial website. Outsourcing QA today is of great importance for companies of any size, as it allows them to remove some of the issues related to testing and gives an opportunity to engage directly in business.
So that people can shop with pleasure, the site must have pleasant usability and interface. It should be convenient for every user. Many testers pay more attention to the flaws in the code than to the needs of ordinary users.
Many testers don’t pay much attention to website performance. They think that the platform works fine under normal conditions, and that’s enough. However, from time to time, many online stores do seasonal sales or take part in Black Friday. As a result, the number of buyers increases quickly, and the site starts to slow down and fail. This can be prevented by checking the performance in advance.
For the quality work of a commercial site, it must carry out some integrations with other systems. If such integration is not carried out qualitatively, this calls into question the entire system’s performance.
Conclusion
There are quite a few problems that a tester may encounter. But if a well-coordinated team of professionals works on the elimination, then the specialists can monitor each other’s work, give valuable advice, and correct deficiencies before they are discovered by the client. Think about it: preliminary assessment and testing of your product can bring not only image success but also financial success.
