Nepal’s largest online marketplace Daraz has come to become well renowned over time. The website and the app have come a long way and even customers and sellers have increased marginally. To put things into context, Daraz now gives you access to 250,000 products in more than 100+ categories.
The company, apart from being a marketplace, also has its own university where they educate 500 new sellers every month on entrepreneurship. ‘Daraz University‘, as said, educates people on how anyone with a smartphone can start a business, that too free of cost.
Constantly providing online and offline training to the sellers, Daraz has definitely established a standard for the online sellers. As we all know that Nepal isn’t fully engrossed into the digitized platform, hence there are problems with logistics and in order to address this issue, Daraz has cooperated with multiple Nepalese partners providing them with the necessary technology as well as packages. Daraz currently has their delivery services in 6 cities: Kathmandu, Pokhara, Butwal, Narayanghat, Birgunj, and Biratnagar. Over 500 riders are assigned to deliver Daraz packages all over Nepal and they will be adding more delivery locations in the near future to ensure it reaches to the Nepali masses.
Next up, there’s Daraz Hubs aimed to serve as an experience center for both customers and the sellers. These hubs will assure easy pick-ups and returns with personalized customer service. If you want to enjoy the premium service provided by Daraz, “Fulfilled by Daraz”, is what you need to look for. The products under “Fulfilled by Daraz” means that items are delivered straight from one of Daraz’s warehouses in Kathmandu itself and with faster delivery.
Moving on we have the Daraz Mall which guides you to the top trained sellers committed to top-quality products, express shipping, and 14-day return policy. Apart from Cash on Delivery, this New Year 2076, Draz has launched card payment system partnered with Nabil Bank Ltd. and there will be Daraz wallet to ensure easy refunds and convenient payments to make your purchase experience fully digital. With the Daraz Wallet, refunds will be instant and it can also be used to collect vouchers.
The new Daraz App also brings mobile top-ups and introduces Daraz e-store which is ideal for best travel packages, gift cards, entertainment, beauty and wellness in one dedicated section.
What does Daraz Aim to change then?
- Daraz is aiming to lead Nepal into the digital era by 2022 and sets a goal to drive 100%+ annual growth of the e-commerce market for the next 4 years
- Increasing the number of educated sellers via Daraz University from 2000 to 2000+
- Daraz aims at being service-minded and engaging 5 million Daraz users monthly, providing relevant and convenient access.
- Creating 100 thousand jobs for the marketplace participants.
- Fully digitalize the logistics ecosystem with real-time visibility for customers regardless of location.
- Introducing digital payments to 5 million new customers.
These are the aspirations that drive Daraz and Nepal towards a more digitized and progressive future. And the change will lead to societal progress.